This policy is for the delivery of small items under 2kg of weight and not for the delivery of large items such as boilers, radiators and air conditioning units.

Refunds and Returns Policy

1. Returns:

Warmbox accepts returns within 30 days of the purchase date. To initiate a return, please contact our customer support team. Returned items must be in their original condition, unused, and in the original packaging.

2. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method.

3. Exclusions:

Certain products, such as personalized items or those specified as non-returnable, may not be eligible for a refund. Please check the product description before making a purchase.

4. Shipping Costs:

Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

6. Contact Us:

For any questions or concerns regarding our privacy policy or refunds and returns policy, please contact our customer support team through the provided contact form.
Thank you for choosing Warmbox. We value your trust and are committed to ensuring a secure and positive experience for our customers.