WARMBOX

WEBSITE IN MAINTENANCE MODE

Hey there, If you’ve had equipment installed and there is a fault with the equipment, then don't worry.

Call 020 3051 7956

We've decided to stop installing any more heating systems, if you do have a fault with any equipment we've installed, and the equipment is still within the manufacturer's warranty period, then don't worry, you can contact the manufacturer directly, call 020 3051 7956 or email [email protected]

Contacting a manufacturer about a warranty

Any manufacturer warranties registered through us remain fully valid with the manufacturer.

You can contact your boiler manufacturer directly for support, or alternatively, we have appointed an outsourced call handling team that can direct your call to the correct manufacturer or department. Call 020 3051 7956.
If your installation included a complimentary second-year annual boiler service, we will continue to honour this commitment or issue a refund equal to the amount of an average boiler service in your area.

We would like to thank all of our customers for their support.

What are we doing?

The heating industry is currently facing a number of challenges, including engineer availability and reliability, declining component quality from some boiler manufacturers, and complications arising from integrating new boilers with existing heating systems.

For example, when a new boiler is installed into a system where the existing pipework and radiators may be 15–20 years old, there is an increased risk of leaks developing elsewhere in the system. While this is not often openly discussed, we believe in being transparent. If a customer chooses not to upgrade the wider heating system, no installation company can guarantee that installing a new boiler won’t lead to issues within older pipework or radiators.

Because we are committed to providing the highest standard of service and protecting our customers’ interests, we have made the decision to cease trading rather than compromise on quality.

We'll be honouring any current installations and services that we have provided quotes for, and start the winding down process.