This policy is for the delivery of small items under 2kg of weight and not for the delivery of large items such as boilers, radiators and air conditioning units.

WarmBox Delivery Policy

1. Delivery Services and Locations
WarmBox is committed to providing fast and reliable delivery across the United Kingdom. We use tracked postage services to ensure that your items are delivered to your doorstep securely and efficiently. Currently, we deliver to all addresses within the UK, including England, Scotland, Wales, and Northern Ireland.

2. Delivery Times
Our standard delivery time is 3-5 business days from the date of your order. Delivery times are based on orders placed before 2 PM GMT. Orders placed after this time will be processed the next business day. Please note that these are estimated delivery times and actual times may vary due to factors outside of our control, such as weather or logistical delays.

3. Tracked Postage
All orders shipped by WarmBox are sent via tracked postage. Once your order is dispatched, you will receive a tracking number via email. This number can be used to track your parcel's progress through the carrier’s website. It is your responsibility to monitor this tracking information and to be available at the time of delivery.

4. Delivery Charges
Delivery charges vary depending on the size and weight of your order. All applicable delivery charges will be clearly stated at the checkout before you confirm your order.

5. Missing or Delayed Deliveries
In the rare event that your parcel does not arrive within the expected delivery window, please contact us. We ask that you wait an additional 2 business days beyond the expected delivery date, as minor delays can occur. If after this period your order still hasn't arrived, please reach out to our customer service team with your order number and tracking details. We will investigate the issue and ensure a resolution.

6. Lost Parcels
If your tracking information indicates that your parcel has been delivered but you have not received it, or if the parcel is lost in transit, please notify us immediately. After confirming the situation with our courier, we will send a replacement at no additional cost to you. The replacement will be subject to the same delivery terms as the original purchase.

7. Incorrect Delivery Address
It is crucial that the delivery address provided at checkout is accurate and complete. WarmBox is not responsible for parcels delivered incorrectly or lost due to incorrect or incomplete addresses. If you realize that the address provided was incorrect, please contact us as soon as possible. We will do our best to resolve the issue, but please note that changes to the delivery address may not always be possible once the order has been dispatched.

8. Contacting Us
If you have any questions regarding our delivery policy or if you need assistance with your order, please contact our customer support team through our website or at [email protected]. Our team is available from Monday to Friday, 9 AM to 5 PM GMT, and we are here to help you with any concerns you might have about your delivery.

We at WarmBox strive to ensure that your shopping experience is smooth and satisfactory from the moment you place your order until it arrives at your door. Thank you for choosing WarmBox.